Privacy Policy

LAST UPDATED: February 27, 2025

Introduction

This Privacy Policy (“Policy”) provides our policies and procedures for collecting, using, and disclosing your information and outlines the security measures we’ve put in place to protect the information that you store usingRVC LLC d/b/a QOLA ("QOLA") services. These services include those made available through this website, and any other software or services offered by QOLA in connection with such services (collectively, the “Services”).

By using these Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy.

1. Information We Collect and Store

1.1 Personal Information

When registering for Services, signing up for offers, or engaging with QOLA, you may be required to provide:

Full

Name

Company Name

Address

Phone Number

Email Address

Billing Information (processed via Stripe; QOLA does not store this information)

1.2 Data, Diagnostic & Login Information

QOLA allows users to create, upload, and store business information, including but not limited to:

Company descriptions, logos, and user emails. Custom email templates and notifications. Login credentials (stored via secure cookies)

1.3 Analytics Information

QOLA may use cookies, tracking pixels, and analytics tools (e.g., Google Analytics) to monitor how users interact with our website. This data helps us optimize user experience and improve our services.

1.4 Geo-Location Information

QOLA does not collect real-time geo-location data at this time. If we enable this feature in the future, we will request your permission before collecting such information.

2. How We Use Your Information

QOLA may use your information for:

Service administration and account managementCustomer support and notificationsAnalytics and service improvementLegal compliance

2.1 Marketing & SMS Communications

By opting in, you agree to receive:
✅

Appointment Confirmations & Reminders

Review Requests & Customer Feedback Surveys

Important Business Notifications QOLA does not send promotional messages without explicit opt-in consent. If marketing messages are sent, they will be clearly marked as promotional.

You can opt out at any time by:

Replying STOP to an SMS messageAdjusting your preferences in your account settingsContacting QOLA at [email protected]

Message frequency varies. Message & data rates may apply. Reply HELP for help. Reply STOP to opt out. See Terms and Privacy Policy.

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Opt-in Methods:

Website Form: Users opt in via checkboxes on forms like qola.co/free-audit. Appointment Booking: Users agree to SMS communication when scheduling.

Verbal Consent: Customers may verbally consent when interacting with QOLA representatives

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Opt-out Instructions:

Users can reply

STOP

at any time to unsubscribe.

3. Sharing & Disclosure of Personal Information

QOLA does not sell, rent, or trade personal data. We only share user information under the following circumstances:

Service Providers: Payment processors, analytics providers, and trusted third-party vendors who help deliver QOLA services. legal Compliance: If required by law, subpoena, or court order. Business Transfers: In the case of a merger, acquisition, or sale.

4. Privacy Policy for SMS & Text Messaging

QOLA uses SMS messaging

to communicate with customers regarding their appointments, requests, and feedback surveys.

How We Collect SMS Consent:

Users provide explicit consent by checking the opt-in box when submitting a form (e.g., Free Audit form at qola.co/free-audit). Verbal consent is recorded when users agree to SMS messaging during customer service interactions.

How Users Can Manage Their Preferences:

Users can opt out at any time by replying STOP to any message.Users can request assistance by replying HELP.SMS messaging details are included in our Terms of Service and Privacy Policy.

5. Compliance with CCPA, GDPR & Data Retention

QOLA follows CCPA (California Consumer Privacy Act) and GDPR (General Data Protection Regulation)

standards:

Access & Deletion: Users can request to view, update, or delete their data by emailing [email protected].Opt-Out of Marketing: Users can manage preferences via account settings.

Data Retention: We retain data only as long as necessary for service delivery and legal compliance.

6. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

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Email:

[email protected]

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Mailing Address:

QOLA - RVC LLC

3815 S Othello St # 100-345

Seattle, WA 98118-3510